THIS WEBSITE USES COOKIES

To improve its performance and offer an optimal visitor experience, this website use cookies. By continuing your navigation, you agree with their use. For further informations, check our Personal Data Protection Policy.

THIS WEBSITE USES COOKIES

Necessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Preferences

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Statistics

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Unclassified

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

List of necessary cookies

Name	Provider	Purpose	Expiry	Type
CookieConsent [x7]	Provider : aide.infotbm.comboutique.infotbm.comCookiebotmontempsreel.infotbm.commytbm.infotbm.comwww.mobibus.fr	Cookie description : Stores the user's cookie consent state for the current domain	Expiry : 1 year	HTTP
stFrontAuthToken6 [x2]	Provider : Smart Tribune	Cookie description : Pending	Expiry : Never	HTML
PHPSESSID [x2]	Provider : facilitimytbm.infotbm.com	Cookie description : Preserves user session state across page requests.	Expiry : at the end of the session.	HTTP
CONSENT [x2]	Provider : GoogleYouTube	Cookie description : Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.	Expiry : 2 years	HTTP
rc::a [x2]	Provider : Google	Cookie description : This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.	Expiry : Never	HTML
rc::c [x2]	Provider : Google	Cookie description : This cookie is used to distinguish between humans and bots.	Expiry : at the end of the session.	HTML
__zlcstore	Provider : Google	Cookie description : This cookie is necessary for the chat-box function on the website to function.	Expiry : Never	HTML
cookietest	Provider : www.infotbm.com	Cookie description : This cookie is used to determine if the visitor has accepted the cookie consent box.	Expiry : at the end of the session.	HTTP
SSESS#	Provider : www.infotbm.com	Cookie description : Pending	Expiry : 23 days	HTTP
ZD-suid	Provider : Zendesk	Cookie description : Unique id that identifies the user's session.	Expiry : Never	HTML
__cfruid	Provider : Zendesk	Cookie description : This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators.	Expiry : at the end of the session.	HTTP
elementor	Provider : tbm2023.infotbm.com	Cookie description : Used in context with the website's WordPress theme. The cookie allows the website owner to implement or change the website's content in real-time.	Expiry : Never	HTML
AWSALBCORS	Provider : Zendesk	Cookie description : Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.	Expiry : 6 days	HTTP

List of preferences cookies

Name	Provider	Purpose	Expiry	Type
CookieConsentBulkSetting-#	Provider : Cookiebot	Cookie description : Enables cookie consent across multiple websites	Expiry : Never	HTML
FACIL_ITI_CACHE	Provider : faciliti	Cookie description : Pending	Expiry : Never	HTML
previousServerId	Provider : cloud.apizee.com	Cookie description : Pending	Expiry : 1 day	HTTP
ZD-store	Provider : Zendesk	Cookie description : Registers whether the self-service-assistant Zendesk Answer Bot has been displayed to the website user.	Expiry : Never	HTML

List of statistical cookies

Name	Provider	Purpose	Expiry	Type
collect	Provider : Google	Cookie description : Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.	Expiry : at the end of the session.	Pixel
_ga [x2]	Provider : Google	Cookie description : Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	Expiry : 2 years	HTTP
_ga_# [x2]	Provider : Google	Cookie description : Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.	Expiry : 2 years	HTTP
_gat [x2]	Provider : Google	Cookie description : Used by Google Analytics to throttle request rate	Expiry : 1 day	HTTP
_gid [x2]	Provider : Google	Cookie description : Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	Expiry : 1 day	HTTP
QSI_ActionSetHistory	Provider : www.infotbm.com	Cookie description : Assigns a specific ID to the visitor. This allows the website to determine the number of specific user-visits for analysis and statistics.	Expiry : Never	HTML
QSI_History [x2]	Provider : Qualtrics	Cookie description : Used to detect whether the user has responded to surveys presented on the website. The purpose of the surveys are website optimization.	Expiry : at the end of the session.	HTML
QSI_HistorySession [x2]	Provider : Qualtrics	Cookie description : This cookie is used to determine when the visitor last visited the different subpages on the website.	Expiry : at the end of the session.	HTML
QSI_HistorySession	Provider : Qualtrics	Cookie description : Used to detect whether the user has responded to surveys presented on the website. The purpose of the surveys are website optimization.	Expiry : at the end of the session.	HTTP
ZD-buid	Provider : Zendesk	Cookie description : Unique id that identifies the user on recurring visits.	Expiry : Never	HTML

List of marketing cookies

Name	Provider	Purpose	Expiry	Type
fr	Provider : Meta Platforms, Inc.	Cookie description : Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	Expiry : 3 months	HTTP
ads/ga-audiences	Provider : Google	Cookie description : Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.	Expiry : at the end of the session.	Pixel
__zlcmid	Provider : Zendesk	Cookie description : Preserves users states across page requests.	Expiry : 1 year	HTTP
_fbp	Provider : Meta Platforms, Inc.	Cookie description : Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	Expiry : 3 months	HTTP
_gcl_au	Provider : Google	Cookie description : Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.	Expiry : 3 months	HTTP
zte#	Provider : Zendesk	Cookie description : Saves a Zopim Live Chat ID that recognises a device between visits during a chat session.	Expiry : at the end of the session.	HTTP
VISITOR_INFO1_LIVE	Provider : YouTube	Cookie description : Tries to estimate the users' bandwidth on pages with integrated YouTube videos.	Expiry : 179 days	HTTP
YSC	Provider : YouTube	Cookie description : Registers a unique ID to keep statistics of what videos from YouTube the user has seen.	Expiry : at the end of the session.	HTTP
ytidb::LAST_RESULT_ENTRY_KEY	Provider : YouTube	Cookie description : Stores the user's video player preferences using embedded YouTube video	Expiry : Never	HTML
yt-remote-cast-available	Provider : YouTube	Cookie description : Stores the user's video player preferences using embedded YouTube video	Expiry : at the end of the session.	HTML
yt-remote-cast-installed	Provider : YouTube	Cookie description : Stores the user's video player preferences using embedded YouTube video	Expiry : at the end of the session.	HTML
yt-remote-connected-devices	Provider : YouTube	Cookie description : Stores the user's video player preferences using embedded YouTube video	Expiry : Never	HTML
yt-remote-device-id	Provider : YouTube	Cookie description : Stores the user's video player preferences using embedded YouTube video	Expiry : Never	HTML
yt-remote-fast-check-period	Provider : YouTube	Cookie description : Stores the user's video player preferences using embedded YouTube video	Expiry : at the end of the session.	HTML
yt-remote-session-app	Provider : YouTube	Cookie description : Stores the user's video player preferences using embedded YouTube video	Expiry : at the end of the session.	HTML
yt-remote-session-name	Provider : YouTube	Cookie description : Stores the user's video player preferences using embedded YouTube video	Expiry : at the end of the session.	HTML

List of unclassified cookies

Name	Provider	Purpose	Expiry	Type
auth	Provider : boutique.infotbm.com	Cookie description : Pending	Expiry : Never	HTML
global	Provider : boutique.infotbm.com	Cookie description : Pending	Expiry : Never	HTML
lastCartDate	Provider : boutique.infotbm.com	Cookie description : Pending	Expiry : Never	HTML
tunnel	Provider : boutique.infotbm.com	Cookie description : Pending	Expiry : Never	HTML

Bonjour,comment pouvons-nous vous aider ?

Exemples de recherche :

Retour

Comment obtenir mon échéancier de prélèvement ?

Pour obtenir l'échéancier de prélèvement de votre abonnement, quatre possibilités :

Connectez vous ou créez un compte TBM (la création du compte n’est pas automatique, c’est une démarche à effectuer manuellement même si vous êtes déjà abonné TBM). Puis associez votre carte TBM ou celles d’autres voyageurs. Rendez vous dans " MES VOYAGEURS " puis sélectionnez le voyageur et cliquez sur “GERER”. Enfin, téléchargez votre échéancier de prélèvement.

Si vous souhaitez récupérer votre attestation d'abonnement d'une année précédente ou d’un titre mensuel ou hebdomadaire), remplissez ce formulaire.

Si vous aviez commandé par courrier postal, il vous a été retourné avec votre carte.

Si vous vous étiez déplacé en agence TBM, il vous a été proposé au moment de votre achat. Vous pouvez vous y rendre de nouveau afin d'en récupérer un nouveau

Cette information répond-elle à votre question ?

Merci de votre réponse !